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After placing your order, you will receive an order confirmation by email, which confirms your order number, the items purchased and delivery address.
Please be patient if your order confirmation isn’t delivered to your inbox straight away – it can take a couple of hours. Please ensure that you're checking the correct email address you used to purchase your tea with and check that the email hasn’t been filtered into your spam/junk mail.
Please note that the above time frames are stipulated by the delivery companies that we use for delivering our products to each location all over the world. On the rare occasion, there are delays, delivery duration may extend beyond these expected time frames.
If you wish to make a complaint about your product not reaching you within indicated time frame, please contact the delivery company in charge of delivering your parcel (this will be found in your delivery confirmation email which will be sent once your order is dispatched) - this will be a much more efficient way of tracking down your parcel and working out why it is delayed. Please do email us if you have contacted the delivery company and are still having difficulties with your order at firstname.lastname@example.org.
We deliver to the following countries:
Australia, Austria, Bahrain, Belgium, Bulgaria, Cambodia, Canada, Cyrus, Czech Republic, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Italy, Jordan, South Korea, Kuwait, Laos, Latvia, Luxembourg, Macao, Malaysia, Maldives, Malta, Monaco, Myanmar, Nepal, Netherlands, Norway, Oman, Papua New Guinea, Philippines, Poland, Portugal, Qatar, Saudi Arabia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom, United States, Vietnam.
To the extent permitted at law we offer no refunds unless a Product is faulty.
We will replace any damaged products or provide a store credit if you return the product within 14 days of purchase. Please contact us at:INFO@CELEBRTYDETOXTEA.COM to find out how to send damaged products back to our warehouse and we will process the replacement after we receive them.
Return shipping costs back to our warehouse are the responsibility of the customer and we are unable to refund shipping costs. Please always include your order confirmation number in the subject line so we can be super speedy when replying!
As we are all different, we appreciate that our tea may not be suitable for absolutely everyone's type and so we cannot offer refunds if the tea does not perform the changes you desire. Prior to purchasing our tea, we recommend you read through our REAL REVIEWS to read our latest reviews.
We do not accept returns or provide refunds for dissatisfaction with the product.